Additional resources
Video (3.5 mins): Collaborating for Action
Video (3.5 mins): Understanding Model of Mediation
Video (3 mins): Design of Collaborative Processes\
Video (4 mins): The ADR spectrum
Webpages on the following:
What aids or impedes collaborative processes
The types of problems we face-an overview
Having a productive collaboration
What leads to successful collaboration
Balancing among competing objectives
References: intraorganizational conflict